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Our objective in this course is to introduce you to concepts and techniques related to the design, planning, control, and improvement of manufacturing and service operations. The course begins with a holistic view of operations, where we stress the coordination of product development, process management, and supply chain management. As the course progresses, we will investigate various aspects of each of these three tiers of operations in detail. We will cover topics in the areas of process analysis, materials management, production scheduling, quality improvement, and product design. To pursue the course objective most effectively, you will have to: 1. Study the assigned reading materials. 2. Prepare and discuss cases, readings, and exercises in class. 3. Prepare written analyses of cases.

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15.768 Management of Services: Concepts, Design, and Delivery explores the use of operations tools and perspectives in the service sector, including both for-profit and not-for-profit organizations. The course builds on conceptual frameworks and cases from a wide range of service operations, selected from health care, hospitality, internet services, supply chain, transportation, retailing, food service, entertainment, financial services, humanitarian services, government services, and others.

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15.769 Operations Strategy provides a unifying framework for analyzing strategic issues in manufacturing and service operations. Students analyze the relationships between manufacturing and service companies and their suppliers, customers, and competitors. The course covers strategic decisions in technology, facilities, vertical integration, human resources, and other areas, and also explores means of competition such as cost, quality, and innovativeness.

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This course will address operations strategy by building on the concepts of: 1. Reengineering and process design developed by Dr. Michael Hammer. 2. Manufacturing strategy as developed in the literature, primarily by people at HBS. 3. Supply chain design and 3-D concurrent engineering literature as developed in Charles Fine’s book, Clockspeed: Winning Industry Control in the Age of Temporary Advantage. Perseus Books, 1999. The concepts there emphasize the necessity of integrating product strategy, manufacturing strategy, and supply chain strategy. As a result, each of these will be touched upon in the course.

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This seminar will explore the purposes and development of Technology Roadmaps for systematically mapping out possible development paths for various technological domains and the industries that build on them. Data of importance for such roadmaps include rates of innovation, key bottlenecks, physical limitations, improvement trendlines, corporate intent, and value chain and industry evolutionary paths. The course will build on ongoing work on the MIT Communications Technology Roadmap project, but will explore other domains selected from Nanotechnology, Bio-informatics, Geno/Proteino/Celleomics, Neurotechnology, Imaging & Diagnostics, etc. Thesis and Special Project opportunities will be offered.